** A Past Article** Avaya recently acquired Nortel’s (NRTLQ.PK) Enterprise Division through a bankruptcy process, and in the process, has uncovered tremendous opportunities in the healthcare sector. Gerard Dass, who is the Director Healthcare Solutions ( Asia Pacific)at Avaya has explained exactly what is occurring and what Avaya is doing to help solve major problems. Presently, there are over 5000 healthcare providers, and they all face a common set of issues. The trend in decreasing operating margins are a huge issue, payments for services are decreasing, the number of patients is increasing, and costs are going up, so they have to increase revenue with the same amount of assets. There is a shortage of employees as well, specifically nurses, and so one solution is to make employees more productive. Studies show that nurses spend 1/3rd of their time on caring for patients while the other 2/3rd’s is for administrative work. Administrative work is a clear example of manual processe