With all the efforts underway with EHR, it’s only natural that some efforts will have problems, and those leading the efforts may be replaced. If you’re the new EHR lead, how do you know what to do tomorrow? You walk in to your new office; a withered Ficus tree is leaning awkwardly against the far wall, vestiges of a spider’s web dangle from a dead leaf. You place your yellowed coffee mug on the worn desk, change out of your sneakers, and after rubbing your feet, slip on a pair of black Bruno Magli pumps. The feel of the supple leather relaxes you. You spot the three envelopes that are stacked neatly on the credenza. A hand-written note on Crane stationary reads, “If there is an emergency, open the first envelope”. You place the three envelops in your YSL attaché case, and go about trying to salvage the EHR implementation. Three weeks pass. Things are not going well. You are summoned to meet with the hospital’s COO. After checking your makeup, you retrieve the first enve...